Shipping policy

1. ⏳ Return time (Return window)

• You decide how many days customers have to return something
• Common options: 14, 30, or 90 days
• Time usually starts from delivery date

👉 Example: “You can return items within 30 days”

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2. 🚚 Who pays for return shipping

You choose:

• You pay (free returns)
• Customer pays
• Or charge a fixed fee

👉 Example: “Customer pays return shipping”

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3. 💸 Refund rules

• You decide how customers get money back
  • Original payment
  • Store credit
  • Exchange
• Refund usually happens after you receive the item back

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4. 📦 Item condition

• Items must be:
  • Unused
  • In original packaging
• Otherwise, you can رفض (reject) the return

👉 Example: “Item must be unused with tags”

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